Monthly Archives: March 2009

The Failing Body Waits for No One

Last Tuesday, this paper’s lead by Vikas Hotwani was about a banker who developed tinnitus (ringing in the ears) after going to a disco/pub. Actually, the only unusual thing I found about the episode was the banker’s relatively young age. A couple of years ago, my niece and her husband, who are in their late […]

The ‘Foot-in-Mouth’ Syndrome

In medical terminology, this is a syndrome that describes the art of saying the inappropriate thing at the inappropriate time. I was struck by this disease earlier this week, during my cousin sister

Even Our Airlines Can Surprise You…Pleasantly At Times

Last week, in a brand development meeting, the executives pitching to us used one of the popular airlines in India as an example of great customer service. I differed in my opinion and thought that the competitive airline was much better. We all came up with our favorite examples. Mine are listed below; let